Terms and conditions
Latecomers may only be admitted into the Theatre during a suitable break in the performance and are requested to take the nearest seat available at the back of the Theatre.
The use of recording equipment, video recorders, photography or mobile phones is not permitted in the Theatre.
Babies in the auditorium
Babies up to one year can sit on your lap for free. For children one year and older, a seat must be purchased. If you wish to leave your baby in a carrier, you must purchase a ticket alongside you for this. We are relying on parents being responsible and to remove their child from the auditorium if he / she becomes upset so as not to spoil the enjoyment of others.
Mansfield Palace Theatre is a breastfeeding friendly venue. We also have baby changing facilities available; please ask staff for further information.
Customers may bring their own booster cushions or car seats with permission from the Front of House Manager. These must be removed in the event of an evacuation.
Under 14s must be accompanied by an adult to be permitted into the auditorium.
Mansfield Palace Theatre is a strictly no smoking environment, including the use of e-cigarettes. A cigarette bin is provided outside the main entrance.
The management reserves the right to refuse admission of the ticket holder to the premises.
We can only offer refunds if we have made a mistake or if a performance has been cancelled. Unfortunately we will only be able to undertake the re-sale of tickets for sold out performances.
Should you need to swap your tickets for another performance or production, an administration fee of £4 is charged. Exchanges can only be made up to 2 days (48 hours) before a performance.
Tickets on sale
Please note that tickets do not necessarily go on sale at the same time that the brochure is issued. Some productions go on sale earlier, according to demand and signed contracts.
(Unless otherwise stated)
a concession refers to a person who is:
- Aged 16 or less or is 60 or more
- A student in full time education
- In receipt of Unemployment Benefits
- A Mansfield District Leisure Trust card holder
A ‘Family’ comprises four people, of whom no more than two are adults.
An administration cost of 80p will be charged for your tickets to be posted.
We reserve the right to ask for proof of eligibility when claiming discounts.
Chesterfield TIC: 01246 345777 Sherwood TIC: 01623 824545
Booking fees as of 1 April 2020:
£1.50 per ticket is charged on all professional productions booked via the Box Office and online.
50p per ticket is charged on all amateur, dance school and education performances booked via the Box Office.
However, the £1.50 online booking fee still applies.
Handling your Data (GDPR)
Mansfield Palace Theatre is committed to upholding the GDPR principles of good handling practice. When processing your booking the Box Office staff will ask your name, address, postcode, telephone number and email address.
This information may be used to keep you informed of forthcoming events and notify you of any changes to an event for which you may have booked at the Palace Theatre.
We will ask your permission to be included in communication methods such as email, post and telephone. You can update these preferences anytime.
We will not forward any personal details to any other organisation for their use.
Mansfield Palace Theatre reserves the right to vary the programme if deemed necessary and apologises for any inconvenience this may cause.
MansfieldPalace Theatre’s privacy notice can be viewed by clicking this link.
Mansfield Palace Theatre’s privacy statement can be viewed by clicking this link.
Mansfield District Council’s privacy statement can be viewed by clicking this link.
All information is correct at the time of being published.