Terms and conditions
Booking your tickets
Secure your seats now and book online 24/7 at mansfieldpalace.co.uk or you can call our box office on 01623 633 133.
Book with confidence
If we need to cancel your performance for any reason – including due to Covid-19 you will be entitled to a full refund. If you find you cannot attend for a reason to do with the current pandemic, we will offer a refund, exchange or credit note up to 24 hours before the performance.
In all other circumstances tickets are non-refundable. Exchanges can be made up to 48 hours prior to the performance date.
Tickets can either be exchanged for an alternative performance or a credit voucher.
A £4.00 administration fee will be charged and tickets must be returned to the Box Office before any amendments can be processed.
Our staff will continue to wear face coverings and hand sanitiser is available, along with enhanced levels of cleaning across our facilities. We are committed to ensuring you feel as safe and comfortable as possible during your visit so if you would like to discuss your booking with us, please contact our Box Office.
Registered Carers members go half price on every show when with their companion. An essential companion form should to be completed and held in our Box Office.
All fees are included in the price, so the price you see is the price you pay.
What if I’m late?
These things happen. We’ll get you to your seat at the earliest opportunity, sometimes this won’t be until the interval or a suitable break.
Tickets on sale
Please note that tickets do not necessarily go on sale at the same time that the brochure is issued.
Some productions go on sale earlier, according to demand and signed contracts.
(Unless otherwise stated)
A concession refers to a person who is:
- Aged 16 or less or is 60 or more
- A student in full time education
- In receipt of Unemployment Benefits
- A Mansfield District Leisure Trust card holder
A ‘Family’ comprises four people, of whom no more than two are adults.
An administration cost of 80p will be charged for your tickets to be posted.
We reserve the right to ask for proof of eligibility when claiming discounts.
Chesterfield TIC: 01246 345777 Sherwood TIC: 01623 824545
Your ticket price may include a booking fee. All our advertised prices are inclusive of this fee, so you don’t need to worry about adding any extras. The price you see, is the price you pay.
Handling your Data (GDPR)
Mansfield Cultural Services is committed to upholding the GDPR principles of good handling practice. When processing your booking the Box Office staff will ask your name,
address, postcode, telephone number and email address. This information may be used to keep you informed of forthcoming events within Mansfield Cultural Services and
notify you of any changes to an event for which you may have booked either at, or associated to, the Palace Theatre and Mansfield Museum. We will ask your permission
to be included in communication methods such as email, post and telephone. You can update these preferences anytime. We will not forward any personal details to any
other organisation for their use.
Mansfield Cultural Services reserves the right to vary the programme if deemed necessary and apologises for any inconvenience this may cause.
MansfieldPalace Theatre’s privacy notice can be viewed by clicking this link.
Mansfield Palace Theatre’s privacy statement can be viewed by clicking this link.
Mansfield District Council’s privacy statement can be viewed by clicking this link.
All information is correct at the time of being published.
Latecomers may only be admitted into the Theatre during a suitable break in the performance and are requested to take the nearest seat available at the back of the Theatre.
The use of recording equipment, video recorders, photography or mobile phones is not permitted in the Theatre.
Babies in the auditorium
Babies up to the age of two can sit on your lap for free.
Mansfield Palace Theatre is a breastfeeding friendly venue. We also have baby changing facilities available; please ask staff for further information.
Customers may bring their own booster cushions or car seats with permission from the Front of House Manager. These must be removed in the event of an evacuation.
Under 14s must be accompanied by an adult to be permitted into the auditorium.
The management reserves the right to refuse admission of the ticket holder to the premises.