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Terms and Conditions

House rules:


Latecomers may only be admitted into the Theatre during a suitable break in the performance and are requested to take the nearest seat available at the back of the Theatre.

Photographic/audio equipment

The use of recording equipment, video recorders, photography or mobile phones is not permitted in the Theatre.

Babies in the auditorium

Babies up to one year can sit on your lap for free. For children one year and older, a seat must be purchased. If you wish to leave your baby in a carrier, you must purchase a ticket alongside you for this. We are relying on parents being responsible and to remove their child from the auditorium if he / she becomes upset so as not to spoil the enjoyment of others.

Breastfeeding friendly

Mansfield Palace Theatre is a breastfeeding friendly venue. We also have baby changing facilities available; please ask staff for further information.

Booster cushions

Customers may bring their own booster cushions or car seats with permission from the Front of House Manager. These must be removed in the event of an evacuation.

Under 14s

Under 14s must be accompanied by an adult to be permitted into the auditorium.

Smoking Policy

Mansfield Palace Theatre is a strictly no smoking environment, including the use of e-cigarettes. A cigarette bin is provided outside the main entrance.


The management reserves the right to refuse admission of the ticket holder to the premises.


Tickets on sale

Please note that tickets do not necessarily go on sale at the same time that the brochure is issued. Some productions go on sale earlier, according to demand and signed contracts.


(Unless otherwise stated)

a concession refers to a person who is:

  • Aged 16 or less or is 60 or more
  • A student in full time education
  • In receipt of Unemployment Benefits
  • A Mansfield District Leisure Trust card holder

Family tickets

A ‘family’ comprises four people, of whom no more than two are adults.


An administration cost of 75p will be charged for your tickets to be posted.


We can only offer refunds if we have made a mistake or if a performance has been cancelled. Tickets may be exchanged up to 48 hours before a show, for a fee.


We reserve the right to ask for proof of eligibility when claiming discounts.

Ticket agents

Chesterfield TIC: 01246 345777

Sherwood TIC: 01623 824545

Booking fees

Mansfield Palace Theatre has a £1.00 per ticket Booking Fee included in the ticket price of all professional productions, booked via our Box Office or online. The fee does not apply to amateur companies and education work. This income remains with the theatre and helps to reduce the council subsidy. All online bookings are subject to a £1.00 per ticket Booking Fee. This is an external charge not retained by the theatre.

Data Protection Act

Mansfield Palace Theatre is committed to upholding the Data Protection principles of good handling practice. When processing your booking the Box Office staff will ask your name, address, postcode, telephone number and email address. This information may be used to keep you informed of forthcoming events and notify you of any changes to an event for which you may have booked at the Palace. We will not forward any personal details to any other organisation for their use. Mansfield Palace Theatre reserves the right to vary the programme if deemed necessary and apologises for any inconvenience this may cause. Mansfield District Council’s website privacy statement can be found here.

All information is correct at the time of being published.